FAQs

How do I make a reservation at HOME?

Reservations HOME are obtained through our website. The details for this are available on our Reservations page. We usually release availability on the first Wednesday of each month for the period three months in advance. All reservations are subject to our Terms and Conditions.

How will I know when new reservations become available?

Sign up to our mailing list via our website and you’ll be the first to know when a new set of dates become available.

Can I make a reservation without paying a deposit?

No we're afraid not.

Am I able to be added to a wait list if I can't make a reservation on a specific date?

Yes. The waiting list will be open for dates within in our current 3 month booking period. Please visit the availability page in our booking site and if there are no reservations available, you will find an option to add your details to the waiting list, for your specific date and party size.

How I do I receive my reservation confirmation?

After payment you will receive a confirmation by email that your order and payment has been received. This will confirm the date, time, duration and numbers for your reservation. Keep this document safe, as it has a unique reference code, relevant to your reservation, which you’ll need for all communications with us in the run-up to your visit.

Will I receive any other communications regarding my reservation?

Yes, you certainly will. Thirty days before your arrival you will receive an email from us that you can fill in, to let us know of any special occasions, dietary requirements for you and your guests along with a few quirky questions. Our Guest Relations Team will make a courtesy call shortly before your trip to HOME to obtain some finer details from you about you and your guests, to check allergies and other important facts.

How can I pay for my reservation?

Payment for your deposit is made on line by credit or debit card at the time of reservation, via our payment agent, Stripe. Methods of payment are regulated by Stripe. If we offer facilities for payment by telephone, we will advise you on how you can make payment.

You mention tables are available for 2, 3, 4 and 6 guests. Can I make seating arrangements outside of this?

No – we’re sorry but that’s not possible in a regular date. HOME is not a big place, so the seating configuration is set and no alternatives are available. Therefore we can only offer tables for 2, 3, 4 or 6. However, if you are larger group, perhaps a private event might be something to discuss with us. We can offer private events on Sunday evenings, and some Monday’s and Tuesdays. Call us to discuss.

What does my reservation entitle me to?

Your ticket entitles you to a confirmed reservation at HOME on the specified date, for a time and duration, and for a set number of diners, as detailed in your reservation, to enjoy the menu and the experience detailed. However, extras, such as drinks and service charge, are in addition and paid for at the end of your meal.

What happens if I need to make changes to my reservation?

We will do our very best to accommodate any changes to your reservation up to 48 hours before your reservation date/time, but can not guarantee this. Contact us to discuss. We can not reduce the number of guests you have paid deposits for.

Can I exchange my reservation?

Yes, please contact us and we will facilitate an exchange with someone on our wait list, or with someone you know for you - taking payment from them and then arranging a refund to you.

What is the cancellation policy?

Our cancellation policy is strictly non refundable, but fully transferable. Guests can exchange their reservation with anyone on our wait list, with friends, family or colleagues. Please contact us for more information and support with this.

How does the Returns procedure work?

If you need to exchange your reservation, contact us and we will check our wait list and see if an exchange can be made. If there isn't anyone on the wait list, we will open up the table to be booked up to 24 hours before the reservation time and try and resell it for you. Successful exchanges and any associated refunds will be processed in 3-5 working days.

What are the opening and closing times of the Restaurant?

We are open for lunch from 12pm and for dinner from 7pm from Thursday to Saturday and from 12pm until 3pm each Sunday. We do recommend you allow about four hours to enjoy your dining experience. The restaurant is closed all day Monday, Tuesday and Wednesday.

What is the dress code?

HOME has a very relaxed atmosphere. We do not have a dress code.

How much does the deposit cost?

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